Odstoupení od kupní smlouvy
The consumer is entitled to withdraw from the contract if the seller fails to meet the agreed delivery conditions. A consumer who is not purchasing goods as a business also has the right to withdraw from the contract within 14 days of receiving the goods, in accordance with § 53, paragraph 7, and § 54 of the Civil Code. In such a case, the consumer must contact the seller and preferably provide written notice of withdrawal from the contract, including the order number, purchase date, and bank account number for the refund, or complete the form for withdrawal from the purchase contract. The withdrawal must be delivered no later than the last day of the 14-day period. The Commercial Code states that an entrepreneur may withdraw from the purchase contract by agreement with the seller.
Withdrawal from the purchase contract is not possible for goods that have been customized or otherwise modified at the buyer's request.